FAQ

Asked often,
answered plainly.

If it isn't here, a human on support will answer within minutes — chat, email, or phone, around the clock.

The human guarantee

How do you prove a human wrote my paper?

Three layers. Writers pass a government-ID check, a live video interview, and a proctored subject exam before joining. Every delivery is then scanned by two independent AI detectors, and the report is attached to your order as a signed PDF. Finally, our refund policy is binding: if a delivered paper fails an outside AI check, you get your money back.

Which AI detectors do you use?

Two independent commercial detectors per order, run on the final text after QA. The report shows both scores, scan timestamps, and the writer's verification ID — the same document you'd show anyone who asked.

Can your writers use AI tools at all?

Not for generating text. Spell-checkers and reference managers are fine; generated prose is grounds for removal from the platform. Writers are paid only for accepted work, so the incentive runs the right way.

I drafted something with AI. Can you make it human?

Yes — our "Humanize your draft" service has a real writer rebuild your draft in their own voice, keeping your ideas and structure. It ships with the same detection report as any other order.

Privacy & anonymity

Do you need my real name?

No. An email address and a payment method are enough. Writers and support staff see an order number, never your identity, and chat is end-to-end within the platform.

Will anyone ever find out I used the service?

Not from us. We don't share, sell, or disclose order data, and payment descriptors are neutral. Your account, your business.

Is payment secure?

Checkout runs through PCI-DSS-compliant gateways (cards, PayPal, and mobile money where available). We never see or store full card numbers.

Pricing & refunds

What does a paper cost?

From $13 per page (275 words) for high-school level on a 14-day deadline. Price scales with level and urgency — the full matrix is on the Prices page, and the order form quotes you exactly before payment.

What's the refund policy?

Full refund if we miss your deadline, if the paper fails an independent AI check, or if a revision can't fix a documented rubric mismatch. Partial refunds apply case-by-case; the policy is published in full and isn't buried in legalese.

Are there discounts?

15% off your first order with WELCOME15, plus 5% of every approved order returned as loyalty credit. Seasonal codes go out by email.

Orders & revisions

How fast can you deliver?

Standard deadlines are 3–14 days. Rush orders run 24, 12, 6, or 3 hours depending on length and subject — the calculator will tell you what's realistic for your brief.

How do revisions work?

Three free revisions within 14 days of delivery. Open your order, tap "Request revision," paste what needs changing. Your original writer handles it on priority.

Can I talk to my writer directly?

Yes, anytime, from your dashboard. Most clarifications happen in chat without involving support at all.

Is using this service legal?

Yes — we provide custom-written model papers and research samples. They're meant as reference material to learn from, and our fair use policy asks that you not submit them as your own work.

Still wondering about something?

A person — promise — answers in under five minutes, day or night.

Ask before you order